17.-19. June
NEUHAUSEN OB ECK

Postponement FAQ

When will the Southside Festival be happening next year?

The Southside Festival will take place from June 17-19, 2022.


What do I have to do to take part in the festival next year?

You have the following options:

  • Your current ticket for the Southside Festival - from the year 2020 (so long as this ticket has already been transferred to 2021) or from the year 2021 - remains valid for the Southside Festival from June 17-19, 2022. No ticket transfer is necessary. You can simply take the ticket with you to the Southside Festival in the summer of 2022.
  • You have a ticket from the year 2020 and failed to transfer it last year!? That’s a shame and we’d like to still offer you possibilities. Please contact us, stating your booking and ticket number at southside@fkpscorpio.com.
  • Should it be unreasonable for you to attend the Southside Festival from June 17-19, 2022, you can demonstrate this unreasonableness in writing. Please send a detailed justification and written proof of the unreasonableness, including your booking and ticket number, to southside@fkpscorpio.com.

Why don’t I have the possibility for ticket transfer, refund, or to opt for a voucher like in years previous?

The Southside Festival will be postponed to the coming year; therefore, your tickets will remain valid for the Southside from June 17-19, 2022. You can find more information about this in our terms and conditions.


I transferred my ticket last year, but I can’t/don’t want to take part next year. How can I give my tickets back?

Should it be absolutely impossible and therefore unreasonable to attend the Southside Festival from June 17-19, 2022, you can demonstrate this unreasonableness in writing. Please send a detailed justification and written proof of the unreasonableness as well as your booking number to southside@fkpscorpio.com.


I can’t attend the Southside Festival from June 17-19, 2022 and would therefore like my money back. Is this possible?

Should it be unreasonable to attend the Southside Festival from June 17-19, 2022, you can demonstrate this unreasonableness in writing. Please send a detailed justification and written proof of the unreasonableness as well as your booking number to southside@fkpscorpio.com.


I won tickets in a sweepstakes. Do they remain valid for the Southside Festival from June 17-19, 2022?

Your current ticket that you won in a sweepstakes for the Southside Festival will remain valid for the Southside Festival from June 17-19, 2022. No ticket transfer is necessary. Simply take your ticket with you to the Southside Festival in the summer of 2022.

You won tickets and received a confirmation email?! This prize - from 2020 or 2021 - remains valid. You don’t need to do anything. We will send you an email in due course with all the information about the Southside Festival.


What about my trailer park sticker?

Both your trailer park sticker for 2020, which you officially transferred last year to 2021, as well as the one you bought for the 2021 Southside Festival, remain valid automatically - without the need to transfer - for the Southside Festival from June 17-19, 2022.


What about upgrades?

Both your upgrade from the year 2020, which you officially transferred to 2021 last year, as well as the one you bought for the Southside Festival 2021 remain valid automatically - without the need to transfer - for the Southside Festival from June 17-19, 2022.


What about ambassador tickets?

Your current ticket, which you purchased as part of the 2019/2020 ambassador program (so long as this ticket has already been transferred to 2021) for the Southside Festival - remains valid for the Southside Festival from June 17-19, 2022. No ticket transfer is necessary. You can simply take the ticket with you to the Southside Festival in the summer of 2022.

Should you have missed to transfer your ticket, which you purchased as part of the 2019/2020 ambassador program, please contact us, stating your booking and ticket number at southside@fkpscorpio.com.


What about the points I have collected from the ambassador program?

We offer you to redeem your collected points for the Southside Festival 2022, because the ambassador program was unfortunately discontinued in 2020. So, take the chance and please contact southside@fkpscorpio.com with your booking and ticket number.


I never received my paid ticket for the Southside Festival. What should I do?

If you have ordered and paid for your Southside Festival ticket but don’t have it in your hands just yet please contact us with your booking number at southside@fkpscorpio.com. In the event you have already contacted us, please give us a little bit of time to process your inquiries. We are taking care of all of your concerns.


Where do I find the booking and ticket number?

You can find your 6-digit booking number on your booking confirmation or on the upper left under the barcode on your original hard-ticket. You can find your 19-digit ticket number on the upper right under the barcode on your original hard-ticket. If you bought your ticket on Eventim, the 24-digit ticket number will be under the barcode. If you cannot find your booking number (anymore) please send an email to southside@fkpscorpio.com.


I booked accommodations with you. What will happen to them?

Resort:
Both the accommodations you bought for 2020, which you officially transferred to the year 2021, as well as the accommodations purchased for the Southside Festival 2021 remain valid automatically - without the need to transfer - for the Southside Festival from June 17-19, 2022.

With our partners at “mein-zelt-steht-schon.de”:
Please contact the provider directly.


I booked accommodations with you, but I don’t want to use them next year.

Please contact us, stating your booking and ticket number at southside@fkpscorpio.com.


I booked a hotel room, a flight, or a train (or bus) ticket for the Southside Festival 2021. Can I transfer this booking to 2022 or will I get my money back?

Please get in contact with the respective provider to find out which possibilities are available.


I want to not only keep my ticket but also buy more tickets for the Southside Festival from June 17-19, 2022. Can I already do that?

With the announcement that the festival was postponed to 2022, the advance booking was also extended. You can buy tickets for the Southside Festival from June 17-19, 2022, here.


What can I do to support you guys?

Keep your tickets and party with us at the Southside Festival from June 17-19, 2022. In this way you not only help your favourite festival, but the entire event industry during these difficult times!


What happened to the 1€ donation to Atmosfair for the arrival and departure?

The donation that you may have made as part of your ticket purchase for the Southside Festival has been forwarded to Atmosfair. The non-profit organization is grateful for your support, with which you have contributed to effective climate protection through CO₂ compensation.


When does the normal advance ticket sale for the Southside Festival from June 17-19, 2022 begin?

With the announcement that the festival was postponed to 2022, the advance booking was also extended. You can buy tickets for the Southside Festival from June 17-19, 2022, here.


What does the current line-up for the Southside Festival from June 17-19, 2022, look like?

We’re working intensely to bring as many bands as possible into the year 2022. So far, the response has been very positive. The complete list of all bands will be announced on our website shortly.


How much do tickets for the Southside Festival cost?

In certain circumstances tickets may be more expensive in the future. However, at the moment, no price increase is planned. You can buy tickets for the Southside Festival from June 17-19, 2022, here.


What about fees and shipping costs?

Your Southside ticket 2021 will retain its validity, without new costs or fees, for the Southside Festival from June 17-19, 2022.


Does the rented 100qm camping claim space also remain valid?

Both the camping claim you bought for 2020, which you officially transferred to the year 2021, as well as the camping claim purchased for the Southside Festival 2021, remain valid automatically - without the need to transfer - for the Southside Festival from June 17-19, 2022.


Will a supporter T-shirt be given again?

Although we would really like to, we won’t be able to gift you a T-shirt this year. Like the entire event industry, we are also looking to the coming months with an amount of uncertainty and we need to divide our energy well in order to get things back up and going with you all. We kindly ask for your understanding.


Will I have new tickets for the Southside Festival from June 17-19, 2022, sent to me?

No, you will not receive new tickets. Both the Southside tickets you bought for 2020, which you officially transferred to the year 2021, as well as the tickets purchased for the Southside Festival 2021 remain valid automatically - without the need to transfer - for the Southside Festival from June 17-19, 2022.


I collect the tickets and would like to have one with the motif from the current year. Is that possible?

We’re confident we can add to your collection. In exactly which way (how, what, when) will be announced at a later date.


Can I trade my 2021 festival ticket for a voucher?

The decision from the federal government for a voucher regulation in 2020 stipulated that all festival visitors who purchased an admission ticket for the Southside Festival 2020, which was cancelled due to the coronavirus pandemic, before March 8, 2020, may receive a voucher from us instead of a reimbursement of the admission price. If you bought your ticket after March 8, 2020, or had it transferred last summer, it is no longer possible to exchange it for a voucher.


I already received a voucher, but I would now like my money back. What can I do?

Naturally, the legal regulations apply (as of May 2020).

If you have not redeemed your voucher (or only partially redeemed it) by December 31, 2021, you can have the value of the voucher paid out to you (subject to possible legal adjustments) after December 31, 2021.


If you have read the FAQ but still have questions, please contact us via email at southside@fkpscorpio.com.

Seriously! Our colleagues will try to help you as good as they can.


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